1. Delivery Areas

We currently offer shipping:

  • Within Lahore

  • Across Pakistan (selected locations)

For remote areas, delivery availability may vary.

2. Delivery Time

Estimated delivery times:

  • Lahore: 1–2 business days

  • Other Cities: 2–5 business days

Delivery times may vary depending on product availability and location.

3. Shipping Charges

  • Shipping charges are calculated based on location, weight, and product type

  • Free delivery may be offered on selected items or promotions

4. Order Processing Time

  • Orders are processed within 24 hours of confirmation

  • Orders placed on weekends or public holidays will be processed on the next working day

5. Order Tracking

Once your order is shipped:

  • You will receive a confirmation call, SMS, or email

  • Tracking details (if applicable) will be shared

6. Delivery Partners

We work with reliable courier services to ensure timely and secure delivery of your orders.

7. Delays & Issues

Delivery may be delayed due to:

  • Weather conditions

  • Public holidays

  • Courier service issues

In such cases, we will keep you informed.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Report the issue within 24 hours of delivery

  • Provide photos (if possible) for quick resolution

9. Cash on Delivery (COD)

  • COD is available for selected locations

  • Please ensure availability of the exact amount at the time of delivery

10. Contact for Shipping Queries

If you have questions about your delivery, please contact us:

  • Phone: +92 (0345) 6781234

  • Email: novaelectronics.pk@gmail.com

  • Address: Office No. 5, Blue Sapphire Tower, Main Gulberg Road, Lahore, Punjab