1. Eligibility for Returns

You may request a return or exchange if:

  • The product is defective, damaged, or not as described

  • The request is made within 7 days of purchase/delivery

  • The product is unused, in original condition, and in original packaging with all accessories

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products (not due to our fault)

  • Products without original packaging or missing accessories

  • Clearance or sale items (unless defective)

  • Certain hygiene-related items (e.g., earphones if opened)

3. Refund Process

Once your return is approved:

  • The product will be inspected

  • Refund will be processed within 5–10 business days

  • Refunds will be issued via the original payment method or bank transfer

4. Exchange Policy

  • Exchanges are allowed for defective or damaged items

  • If the requested item is unavailable, a refund or alternative product will be offered

5. Delivery Charges

  • Delivery charges are non-refundable

  • Return shipping costs may be covered by Nova Electronics only if the product is faulty or incorrect

6. How to Request a Return or Refund

To initiate a return:

  • Call us at +92 (0345) 6781234

  • Email us at novaelectronics.pk@gmail.com

  • Provide your order details and reason for return

7. Late or Missing Refunds

If you haven’t received your refund within the stated time:

  • Please contact us immediately

  • We will investigate and resolve the issue promptly

8. Changes to This Policy

Nova Electronics reserves the right to update or modify this policy at any time without prior notice.

9. Contact Information

Nova Electronics
Office No. 5, Blue Sapphire Tower, Main Gulberg Road, Lahore, Punjab
📞 +92 (0345) 6781234
📧 novaelectronics.pk@gmail.com